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FAQs

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How far in advance should I book my event decor?To secure your date and ensure the best experience, I recommend booking 1–2 months in advance.
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Do you provide setup and breakdown services?Yes. Setup is included in the service fee. Breakdown is separate and varies depending on the type of setup being done.
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What’s the payment process?First, there’s a mock-up design fee that ensures we’re on the same page. This includes an à la carte price list breaking down service fees (setup included), decor elements, transportation, and breakdown. Once the final price is agreed upon, a partial payment is required to lock in your date. The remaining balance is due 3–6 weeks before the event. Booking last minute? Full payment is due at the time of booking.
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Can I customize the colors or theme of my event?Absolutely. All balloon designs and decor elements can be customized to match your event’s vibe. Need help choosing a theme or color scheme? I got you.
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Do you charge a travel or delivery fee?Yes. Events located more than 30 miles from my base incur a $30 travel fee, with additional charges depending on distance.
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What if I need to cancel or reschedule?If you’ve already made a partial payment and need to cancel or reschedule, the initial payment is non-refundable, but no further payments will be required.
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Can I book multiple services together?Yes! I offer 5 curated packages that combine balloons, easels, tablescapes, and more — perfect for creating a cohesive, eye-catching setup.
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